You are already a reporting entity.

Yes. Under the Tranche 2 reforms, agencies that broker the sale, purchase or transfer of real estate provide a designated service and are AUSTRAC reporting entities. Enrolling with AUSTRAC and having an AML/CTF program are separate requirements, and an agency needs both.

AUSTRAC set an enrolment deadline for newly regulated businesses when the reforms commenced. If your agency has not enrolled, enrol now rather than waiting for advice. Enrolment itself is a short form covering your business, the designated services you provide and your compliance officer. The larger exposure is usually the AML/CTF program, because AUSTRAC expects one in place before you broker a sale.

The caught service is brokering the sale, purchase or transfer of real estate. Selling agents, buyer's agents and agencies acting on a transfer are all in scope, and due diligence is owed on both sides of the same transaction.

AUSTRAC allows initial customer due diligence (CDD) to be delayed where it will not be possible to complete it on the successful bidder before the auction starts. Delayed CDD must then be completed 28 days after the exchange of contracts, or at least 3 days before the initially agreed day for settlement, whichever is earliest. On a quick settlement the 3 day rule bites first, so work from both dates. Tracking both clocks per case arrives at launch.

Both. When you broker the sale, purchase or transfer of real estate, AUSTRAC treats the customer as both the seller or transferor and the buyer or transferee. In practice that is two due diligence workflows on two different clocks, the vendor at listing and the buyer at contract. Cleard holds both cases against the one property file so neither side gets missed.

Ordinary residential property management generally sits outside the brokering designated service, because AUSTRAC's definition of real estate excludes leases of 30 years or less. If your rent roll only handles standard residential leases, that work is not the caught service. If the same entity also brokers sales, the sales side is caught and needs a program.

You collect and verify identity information before you provide the designated service, screen the customer against sanctions and politically exposed person lists, set a risk rating, and keep the evidence. For companies, trusts and self managed super funds you also identify the beneficial owners. Cleard sends the client a link, collects and reads their documents on their phone, runs a liveness and face match check, and files the verified result against the case.

Yes. AUSTRAC states that real estate and buyer's agents must have an AML/CTF program in place before they broker the purchase, sale or transfer of real estate. The program is proportionate to your risk, so a small suburban agency writes a shorter one than a prestige agency handling foreign buyers, but every agency needs one.

Seven years. AUSTRAC requires customer due diligence records to be kept for 7 years from when the business relationship ends, and AML/CTF program records for 7 years after the record is no longer relevant to demonstrating compliance. Cleard writes every case to an append only audit trail, so the record you produce later is the record that was made at the time.

You identify the entity itself, then look through to the people behind it: trustees, beneficiaries, settlors and anyone who controls the trust, plus the beneficial owners of a corporate trustee. Cleard collects the deed and each person's verification against the one case today; automated look through from the corporate registry arrives at launch.

Foreign buyers usually trigger enhanced customer due diligence: more identity evidence, source of funds and source of wealth, sanctions and politically exposed person screening, and a documented reason for your risk decision. Approval from the Foreign Investment Review Board (FIRB) is a separate foreign investment requirement rather than an AML obligation, but it belongs in the same file. Cleard's prompts for FIRB status, source of funds and source of wealth arrive at launch.

Cleard is $49 per agent per month on Solo, which includes 30 verifications per agent each month, or $199 per office per month on Office for unlimited verifications. Multi office groups are priced individually. All prices are in Australian dollars. There is no separate charge for liveness and face match checks or for the audit trail, and sanctions and PEP screening is included at no extra charge from launch.

Solo includes 30 verifications per agent each month. Past that, the intended step is the Office plan, which is $199 per office per month with unlimited verifications; there is no published per verification overage charge. If you are unsure which plan fits your volume, ask before you commit and we will work it through with you.

At launch describes capabilities that arrive when Cleard becomes generally available. What is live today is identity verification: liveness checked ID capture with a face match result, filed in an append only audit record. The AML/CTF program builder, sanctions and politically exposed person screening, delayed due diligence tracking and report drafts are not available yet, and we deliberately do not promise a date rather than set one and miss it. If a particular capability decides your purchase, ask and you will get its current status.

There is no implementation project. Cleard is pre-launch, so onboarding starts with an email to us. Once your agency is set up, running a check means opening a case, choosing the entity type and sending the client a link; the client verifies on their own phone and there is nothing for either side to install. The genuinely slow part of AML/CTF compliance is writing your program and risk assessment, and that work is yours whichever software you use.

Identity documents, liveness captures and match results are held against your agency's own cases, and are shared with the specialist verification providers only to perform the check you asked for. Cleard does not sell personal information and does not use identity documents or biometric captures for advertising, profiling or training models. Data residency and the full provider list are still being finalised; the privacy page states what is settled and names what is not, rather than claiming certifications in advance.

Plans are priced monthly, in Australian dollars. Contract length, notice periods, service levels and liability are still being finalised, and the terms page deliberately names each one as open rather than inventing them. If your agency needs those terms settled before committing, ask and you will get the current position, including where the position is that it is not settled yet.